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General FAQs

Chicklade Farm 06

Q: How long should my gutters last?

A: Metal gutter systems are exceptionally strong and durable, they have low thermal movement compared to plastic and are therefore less susceptible to damage through changing temperatures. Regular, annual maintenance and cleaning of leaves or debris is recommended to ensure continued long term performance.

Q: Are metal systems easy to fit?

A: Most metal systems are pretty straightforward to install, once the setting out of the levels and outlet positions are known then the guttering itself is easy to fit. Some of the traditional systems require a little more care, especially when working on older buildings where the building itself may not be true of level.

Q: I don’t have a fascia board on my property how would I fix my gutter?

A: You can use either a top or side rafter bracket, which of these will be suitable depending on how much access you have to rafters. We also offer rise and fall brackets – a stake is bedded between the brick-work with a support bracket with alterable height so you can incorporate a fall should you wish.

Q: How many downpipes should my gutters have?

A: Each roof area will need at least one downpipe, if replacing an existing system then it is common practice to keep the existing downpipe positions, another determining factor is the number of drain gulleys at ground level which normally correspond to the downpipe positions. If you are uncertain about the capacity of the gutter and the number of downpipes then contact our customer service team who can help run a flow calculation for your project

Q: What if I need a special fitting which is not shown in your range?

A: Most situations can be overcome using a combination of standard items to make up pieces on site, but it is common on older properties to need special items to suit specific measurements, just send us a photo or drawing and we can source specially made items to match existing or any awkward detailing.

Q: The fascia overhangs the wall by 350mm, how do I fix my downpipes otherwise they won’t fall in line with the wall?

A: It is not uncommon to have large soffit overhangs, standard fittings (commonly referred to as offsets or swan-necks) are available in most of the systems to accommodate this, for steel it is common to use two bends to make up the offset.

Q: What happens with ice and snow build-up during winter?

A: Snow build-up can be problematic to all gutter systems, gutters fitted above the rake of the roofline are more vulnerable to sliding snow, whilst lower fitted gutters are generally less susceptible to damage. The bracketry type can also be a major factor with some systems such as rise & fall brackets much more exposed. There is no right or wrong solution, and if you are in an area that is susceptible to snow then you should make adequate provision for snow guards and make your installer aware of this.

Q: What if I have difficulty in fitting your guttering?

A: Installation instructions are sent with each delivery and we also have installation guides available online. If you prefer to speak to someone then one of our experienced customer service team is available between the hours of 8am and 5pm Monday to Friday.

Q: When do I need to choose cast iron?

A: If yours is a listed building you will have to replace like for like otherwise it is often up to your conservation office whether you will have to install cast iron or whether cast aluminium can be used.

Q: Why are there so many metal systems to choose from?

A: The metal systems offer a range of styles and choices to suit most budgets and project requirements, heritage systems in cast iron and cast aluminium is generally used for conservation, where the more modern extruded aluminium and galvanized steel systems are used for new build and replacing of plastic guttering.

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